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E-commerce & Retail
Retail Playbook: GHL Omnichannel + AI to Drive Repeat Sales
October 1, 2025
8 min read
By Sales Logistix Editorial Team
Pain Points
- Cart abandonment around 70%
- Slow answers on size/fit/availability
- Weak loyalty engagement
Snapshot & Workflows
- Retail Snapshot with product quiz, cart recovery, loyalty
- Abandoned Cart: timely SMS/email with answers & offer
- Back‑in‑Stock: instant alerts
- Loyalty: points, birthdays, VIP previews
AI Agents
- Chat: sizing, shipping, returns
- Voice: order status and store info
Sources
- Baymard Institute (cart abandonment)
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