Restaurants & Hospitality Playbook: GHL + AI for Bookings

Pain Points

• Phone holds and missed reservations during rush
• No-shows hurt margins
• Weak review volume

Snapshot & Workflows

• Hospitality Snapshot with bookings, events, VIP tagging
• Reservation Flow: confirm + reminders + easy cancel
• Review Flow: timed request + private feedback path
• Loyalty Flow: birthday/anniversary offers

AI Agents

• Voice Agent: takes reservations when staff is busy
• Chat: menu, hours, specials, event bookings

Sources

• Hospitality industry studies on no-shows and review lift